Refund & Returns Policy

Last Updated: 16 December 2025

This Refund and Return Policy applies to all purchases made through www.obialexdigital.com (the “Website”), operated by Obi Alex Digital (“we,” “us,” or “our”). We aim to provide high-quality products and services while maintaining a fair and transparent policy that protects both our customers and our business.

By making a purchase on our Website, you agree to the terms outlined in this Refund and Return Policy.

1. Business Information

2. Scope of This Policy

This policy covers:

  • Physical tech products
  • Digital products and downloadable content
  • Digital services and consulting services, including financial consulting provided for educational and advisory purposes

Different rules apply depending on the type of product or service purchased. Please review the relevant section carefully.

3. Physical Product Returns

3.1 Eligibility for Returns

You may request a return for physical products if:

  • The item is defective, damaged, or faulty upon delivery
  • You received an incorrect item
  • The item is unused, in its original condition, and in original packaging

3.2 Return Time Frame

  • Return requests must be submitted within 7 days of delivery.
  • Requests made after this period may not be accepted.

3.3 Non-Returnable Physical Items

The following items are not eligible for return:

  • Products damaged due to misuse, negligence, or normal wear and tear
  • Items returned without original packaging or accessories
  • Products marked as final sale or non-returnable

4. Digital Products and Downloads

Due to the nature of digital products:

  • All digital products, downloads, software, templates, and online materials are non-refundable once access or download has been granted.

Refunds may only be considered if:

  • The digital product is proven to be defective and unusable
  • Technical issues prevent access and we are unable to resolve the issue within a reasonable time

5. Services and Consulting Refunds

5.1 Digital Marketing & Financial Consulting Services

  • Fees paid for consulting, coaching, strategy sessions, or professional services are non-refundable once the service has been delivered or commenced.
  • If you cancel a scheduled service at least 48 hours in advance, you may be eligible for rescheduling.

5.2 No-Show Policy

  • Failure to attend a scheduled session without prior notice will result in forfeiture of the fee.

6. How to Initiate a Return or Refund Request

To initiate a return or refund request, please follow these steps:

  1. Email us at obialex237@gmail.com with the subject line: “Refund or Return Request”
  2. Include the following details:
    • Full name
    • Order number
    • Product or service name
    • Reason for the return or refund request
    • Photos or evidence (for physical product issues)
  3. Our support team will review your request and respond within 3–5 business days.

Returns sent without prior approval will not be accepted.

7. Return Shipping and Costs

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Shipping fees are non-refundable.
  • We recommend using a trackable shipping service. We are not responsible for lost return shipments.

8. Refund Processing

  • Approved refunds will be processed to the original payment method.
  • Refund processing time is typically 7–14 business days, depending on your payment provider.
  • Any applicable transaction or processing fees may be deducted from the refund amount.

9. Exchanges

  • Exchanges may be offered for defective or incorrect physical products, subject to availability.
  • Digital products and services are not eligible for exchange.

10. Chargebacks and Payment Disputes

Initiating a chargeback without contacting us first may result in account suspension and loss of access to purchased products or services. We encourage customers to contact us directly so we can resolve concerns fairly and efficiently.

11. Fair Use and Abuse Prevention

We reserve the right to:

  • Refuse refunds for repeated or abusive refund requests
  • Deny requests that violate this policy
  • Take action in cases of fraud or misuse

12. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on the Website.

13. Contact Customer Support

If you have questions about this policy or need assistance, please contact us:

Email: obialex237@gmail.com
Address: Al Hamidiya 2, Ajman, United Arab Emirates
Website: www.obialexdigital.com